Terms & Conditions
Please read fully. Acceptance of estimate is also an agreement to these terms.
All material is fully owned by ourselves until invoice is paid in full, even after installed.
Quotes given are estimates and not fixed. Prices can vary, estimates are approximate minimum-maximum but never a final price.
If we do work (including fault finding or cable location etc) then there is a charge and this is not included in free advice.
Free advice is general electrical safety recommendations individually to your needs helping to improve the safety of your property/premises.
Inspection and testing is included in every invoice as standard (unless specified before work starts) - this is to ensure every circuit worked on complies with current regulations and is safe and fit for use. Sometimes followed with free advice.
Inspection and testing is normally included (unless otherwise stated) in all jobs and full certification given if applicable. Certificates are only issued when payment is received in full and all funds have cleared.
Duplicate certificates are charged at minimum £15 per A4 sheet.
It is the client/customers responsibility to ensure permission, building warrants and authorisation for any/all work required.
First invoice is issued after each fix (1st & 2nd) and if payment is not received within 6 days (including weekends and bank holidays) a 10% fee is added as late payment and the invoice is resent on day 7 for the extra added amount. Any discounts / special offers / promotions will be forfeited and reinstated back onto the invoice. Strict 6 days to receive full payment, excluding down payments / deposits.
Failure to settle account within one calendar month of invoice date will automatically start legal claims proceedings at the full rate of invoice. All legal costs, late payments fees & additional labour fees can be added to the invoice as a decision
of Phase 3. There may be a daily interest applied to any long term outstanding debts until payment cleared in full.
Only one reminder is posted as an overdue reminder, this has the 10% added, and further scope to receive payment debt recovery costs without further warnings.
Any equipment requiring hired, ie access equipment, other tradesmen (subcontractors, ie plumber / builder / carpet fitter / decorator etc) or any other large cost out of our control will be paid for in advance by yourself the customer (or bill payer) in full before the 1st day of work direct or via ourselves to the subcontractor(s).
1 full years (12 month) warranty on all parts, labour and any material is included. This does not include access equipment or other trades. Lamps, transformers, wear & tear, and customer damage / misuse are not included under this clause and chargeable. Any warranty jobs are only done by ourselves and other contractors services are not refunded.
A time & date slot is only agreed when a deposit is paid. A contract is only formed after deposit is received, and then the time & date is arranged. No deposit means no guaranteed start date for work to commence. If work is cancelled without 5 working days notice, the deposit is non-refundable. More than 5 days prior notice and deposit is fully refundable (less the 2.5% card charge, if applies) as long as no material has been ordered. Small jobs normally have no deposit required and can be cancelled at no cost to either party, unless again material is ordered or work has already started. Returned materials can have a wholesaler restocking charge.
Deposits are required on every job where the materials equate to more than £500. Between £500 & £2000, a deposit of 50% of total price of job will be payable before work can commence. Over £2000 of materials, the total cost of materials will be payable before work can commence. This can be split into first fix and second fix of job if required.
Emergency call outs are void from a no call out fee, details of call out charges and hourly rate will be explained over the phone if requested. Invoice to be settled in either cash when leaving the property, regardless if repaired or return visit required. Return visit is invoiced separately and normally on day rates + costs.
Normal working hours at single time are 7am-4:30pm, Monday - Friday, including bank holidays, excluding Christmas / New Year. Out of these hours is charged at a higher labour charge.
Emergency call out available throughout the year, 24hour, 365 days a year. (see above).
Evolve Electrical & Security can change its terms and conditions at any time, only in writing if a current contract is already started. No future notice needs to be given to change terms and conditions.